Return & Refund Policy

At Dongguan Nanya Machinery Equipment Co., Ltd., we value customer satisfaction and aim to provide a clear and fair return and refund process.

Return Eligibility

You may request a return within 7 days of receiving your order if:

• The item is unused and in its original condition
• The item is returned with original packaging
• The return request is approved by our customer service team

Please note that items showing signs of use, damage caused by the customer, or missing parts may not be eligible for a return.

How to Request a Return

To initiate a return, please contact us by email with your order number and the reason for return. Our support team will review your request and provide return instructions if approved.

Email: nanyatrading@outlook.com

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is defective, damaged upon arrival, or incorrect.

We recommend using a trackable shipping service, as we are not responsible for lost or delayed return shipments.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed back to your original payment method via PayPal. Refunds are typically completed within 3–7 business days, depending on PayPal’s processing time.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Items marked as final sale
• Customized or special-order items
• Items returned outside the approved return period

Order Cancellations

Orders may be canceled before shipment by contacting us as soon as possible. Once an order has been shipped, it cannot be canceled and must follow the return process.

Contact Information

For any questions regarding returns or refunds, please contact us:

Company Name:
Dongguan Nanya Machinery Equipment Co., Ltd.

Email:
nanyatrading@outlook.com

Phone:
+86 132 5102 5034

Address:
Room 401, No. 22, Lane 7, Xin Nan Xin Cun,
Hongmei Wusha, Hongmei Town,
Dongguan City, Guangdong Province, China